Return And Exchange Policy

Thank you for shopping at https://siyaani.com/ If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://siyaani.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

All Items are eligible for return and would be processed if conditions are met. You are always required to ship back the items by following the shipping instruction:

Packaging: Ensure that the clothes are properly folded or hung and placed in appropriate packaging. Use clean, sturdy packaging materials that can protect the garments during transit.

Address and labeling: Clearly print the customer’s shipping address on the package. Include the customer’s name, complete address, including any apartment or unit numbers, city, state, and zip code. Attach any necessary shipping labels or barcodes provided by your shipping carrier.

Shipping method and carrier: Determine the shipping method and carrier you’ll use to ship the clothes. Options include national or international postal services, private couriers, or a combination of both. Consider factors such as cost, speed of delivery, tracking services, and reliability when choosing a carrier.

Shipping options and costs: Offer your customers a variety of shipping options, such as standard or expedited delivery, with corresponding costs. Clearly communicate the available options and their associated prices on your website. You may also provide free shipping for certain order amounts or promotions.

Delivery time estimates: Delivery takes 5-7 Days, provide estimated delivery times for each shipping option you offer. These estimates should be based on the carrier’s delivery times and any potential delays. Clearly communicate these estimates to your customers during the checkout process.

Tracking information: If available, provide tracking numbers to your customers once their order has been shipped. This allows them to monitor the progress of their package and reduces inquiries about order status. Ensure that the tracking number is easily accessible on your website or in the order confirmation email.

Customs and international shipping: If you offer international shipping, be aware of customs regulations and any additional documentation or fees required. Provide accurate customs forms and declarations to avoid delays or issues with customs clearance.

Returns and exchanges: Clearly communicate your return and exchange policies to your customers. Include instructions on how to initiate a return or exchange, as well as any associated costs or requirements. Provide a return shipping label if applicable.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange the item within days. Exchanges exceeding days will not be processed. 

In order to be eligible for exchanges make sure that the following conditions are met:

  • Product must be returned in its original packaging

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: [email protected]

Contact Form URL: https://siyaani.com/

Phone Number: +91-70495 84040, +91-83196 96676

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.